Engage your customers with the Queues app in Microsoft Teams
Customer-facing teams need a streamlined way to manage service requests, especially in fast-paced environments. This video introduces the Queues app in Microsoft Teams, which routes chats to the right people and tracks engagement. Watch the video to see how Teams helps simplify operations and reduce response times. Contact Natural Intelligent Systems for help designing a Teams strategy that meets your service goals.
What is the Queues app in Microsoft Teams?
The Queues app in Microsoft Teams is designed to help small business owners manage inbound customer calls more efficiently. It allows for the routing of calls to specific team members, ensuring that customers receive the attention they need.
How does the Queues app improve call management?
The Queues app provides valuable insights into customer calls directly within the app. This data can be used to optimize operations and improve overall business performance.
Can I use the Queues app remotely?
Yes, the Queues app allows you to communicate, collaborate, and manage calls from anywhere, thanks to its integration with Microsoft Teams.
Engage your customers with the Queues app in Microsoft Teams
published by Natural Intelligent Systems
Who Are Natural Intelligent Systems
We’re a systems integrator and managed services provider that designs manages and optimises today’s evolving technology environments to enable its clients to leverage data in a digital age.
Founded in 1988, and headquartered in Johannesburg, we are a small independent information communication technology (ICT) company, supported by a group of global technology companies.
We invest in innovation and training to bring together the world’s best technologies, from consulting, technical and support services to a fully managed service, to our client base.
Sign in with LinkedIn